Yesterday a friend sought help from family and acquaintances to find out what ailed a young, homeless man.
He had travelled in hope of work to Switzerland, having paid an agent to get him there. He was stranded, hungry, cold and wet.
One of her friends spoke Romanian better than he spoke English. They spoke on the telephone.
When his needs were understood, my friend took him to a café for a meal, bought him a ticket home online and funded him to buy his own food for the journey (including some Swiss chocolate to take back to his wife).
Simply giving cash would have been quicker and easier, but does handing out coins and notes alone change anything?
Can we lift ourselves above personal day-to-day concerns and see, hear and help those with more urgent needs?